Frequently asked questions - Time Out Chicago tablet edition
A: The iPad edition brings Time Out Chicago to life, letting you interact with the issue in ways that are possible only on the tablet. You’ll find everything you see in the print edition, plus iPad exclusive videos, slideshows, movie trailers, audio clips, music videos and much, much more. Looking for something to do? Click on the yellow hexagons in each section to be taken to the Time Out Chicago website, where you’ll find even more event listings than we could fit in print. The iPad edition also makes it possible for you to easily store and revisit your favorite issues over and over again. Simply archive an issue when you’re finished with it, if you’re looking to save space, and download it again whenever you need it. No need to store all your back issues!
How do I get around the digital issue?
A: You can explore the iPad edition of Time Out Chicago just like you explore the magazine by skipping around or viewing page by page. Use one finger to swipe across and turn one page at a time, or swipe with two fingers to skip among sections. You can tap the screen to reveal a thumbnail preview at the bottom of the device that allows you to quickly scroll through the issue. Simply swipe the pages, or drag the bar at the bottom of the screen to move from page to page. Touch any page to jump to that article. Tap the contents button at the top of the screen to reveal a table of contents page that enables you to quickly jump to any section or article with the touch of a finger. Want to come back to an article you like later? Simply touch the bookmark in the upper right-hand corner and find it whenever you look under Bookmarks.
PURCHASING ISSUES AND SUBSCRIPTIONS
I just purchased a digital subscription through the Time Out Chicago website. How do I begin receiving copies?
A: Download the free Time Out Chicago app located in the newsstand on the iPad and select “store” and then search for Time Out Chicago. The first time you open the app after downloading, look for the “Library” tab on the top row navigation bar, then:
- Click on “My Account.”Enter the e-mail address and password you set up when you ordered your subscription and hit “Log In.”
- Close the Sign-In window and press “Library” to see the issues you are entitled to receive. This will be the current issue when you first subscribe, then each subsequent issue on your subscription as it is published.
- Press the box with the issue you wish to start reading.
I am a current print subscriber and I followed your instructions and nothing is happening.
A: Please contact customer support at 877-843-8862 to verify your account information.
If I’m a Time Out Chicago print subscriber already, can I get the iPad edition at a lower price than advertised?
A: Yes! We are offering a special preview for our current paid print subscribers that includes four free issues for a limited time only. Please click here to get started. We are also offering a special bundle offer for new subscribers who wish to receive both the print and digital versions of Time Out Chicago. Click here to review the offer.
If I’m currently a Time Out Chicago print subscriber, can I transfer my subscription to the iPad?
A: At this time we do not have a procedure in place to accommodate this request. We are in the process of creating a system to accommodate such requests in the future.
I don’t see the issues I’ve purchased or downloaded before?
A: If you are not are seeing the issues you have purchased in your Library, check to make sure you’re using the same iTunes account you originally purchased the issues with. If so, hit the “Missing Issues?” button on the upper right corner of the Library tab. This should restore permissions to all issues you’re entitled to. If that doesn’t solve it, e-mail us at tabletsupport@timeoutchicago.com.
I purchased a print + digital bundle and receieved my first digital issue instantly, but haven't received any digital issues since. How come?
A. You will have access to the current digital issue immediately upon placing your order but your 1 year print and digital subscription will not begin for 2-3 weeks. You will not be able to access the new digital issues during this 2-3 week processing period.
I'm either an existing print subscriber or bought a new digital only subscription. What issues will I be entitled to?
A. You will have immediate access to the current issue and all new issues moving forward.
How do I buy single copy issues?
A: Press and hold your finger on the iPad screen to bring up the “Store” button. Tap this to access the in-app store, where you can subscribe to the magazine and buy single issues. Tap the price, confirm your purchase, and the issue will appear in your library. There you can tap the button to download it.
I've purchased access to the digital edition, will I have to renew it once it runs out?
TOC's Automatic Renewal Program guarantees you will receive Time Out Chicago with no interruption. You authorize Time Out Chicago to charge your credit/debit card for one year at the guaranteed lowest renewal rate at the start of each new term of your subscription unless you tell us to stop. You may cancel at any time and receive a full refund on all unmailed print issues. We will send you a notice with a toll-free number to call if you wish to cancel before we charge your card.
How do I access new issues on my subscription?
A: If you purchased a subscription and are using the Apple iOS5 operating system, new issues will download automatically in the Apple Newsstand. (You can enable/disable this feature at any time in your iPad's settings.) You will be notified when a new issue is available. If you are on the older Apple iOS4 operating system, you will get a notification from Time Out Chicago about the new issue, but will have to download it manually once it's available.
I purchased the iPad edition only, why do I need to enter my mailing address?
A: You need to enter in your mailing address and all requested contact information as part of our subscription verification process.
I used to be a print subscriber, can I get the iPad promotion or discounted rate?
A: timeoutchicago.com/ipad to sign up for a bundle or digital-only subscription at a significant savings off the cover price.
How do I cancel my subscription or get a refund?
A: To cancel your subscription or get a refund please contact customer service at 877-843-8862. We can only issue refunds on iPad subscriptions purchased directly through Time Out Chicago, not through Apple iTunes.
Can I transfer my subscription to another device?
A: You may access your purchased issues or subscription on another iPad running the Time Out Chicago app if you’re signed in with the same iTunes account. Just download the app, make sure you are signed into the same iTunes account you originally purchased the subscription with and hit the “Missing Issues” button. At this time, you may not access your iTunes-purchased subscription on any other device or platform.
Will the app run on my iPhone, Android, BlackBerry or other smartphone?
A: No. Time Out Chicago’s tablet app is only compatible on iPad devices.
Will the app work on other tablet devices besides iPad?
A: Not at this time; however, we are working on developing the app to make it compatible on other tablet devices in the near future.
What is your privacy policy?
A: You can find our privacy policy here.
TECHNICAL SUPPORT
My issue is stuck at the “Processing” stage—what do I do?
A: This happens occasionally when the iPad interrupts the processing of the issue. Typically restarting the app will resolve the issue. If not, you can always delete and re-install the app. You will never have to pay again for something you’ve already purchased, as long as you’re on the same account. On reinstall, you’ll see a box asking if you wish to restore all purchases—press “Yes.” If you miss that box, just tap “Missing Issues” in the Library list to get back access to all previously purchased issues and subscriptions.
How do I delete an issue?
A: In your Library list, you’ll see a button to the right of each issue that says “Archive.” Tap this button, and you will delete the issue from active storage on your device. At any time, you can always re-download those issues again later at no charge.
My app keeps “crashing.”
A: Unfortunately, some iPad 1 users have experienced problems with the app crashing. If this happens, you should be able to fix it by following these steps:
- Make sure your iPad is running the latest version of iOS software. In addition to new bells and whistles from Apple that you'll get to experience on your iPad, you'll also have better compatibility with the Time Out Chicago app.
- Once you've downloaded the latest software update from Apple, try reinstalling the Time Out Chicago app.
- If you still encounter problems, please contact us at tabletsupport@timeoutchicago.com.
How do I reset my password?
A: Just click on the store button in the top navigation bar, then select "my account" in the top right-hand corner. There you will see an option to change your password or request a new password if you forgot yours.
I got an error message saying that this e-mail or log in is already registered.
A: First request a new password and follow the steps to do that online. If the error message is still appearing, please contact support at 877-843-8862 to verify your account information.
How can I share feedback with you about the Time Out Chicago app?
A: Please e-mail us at tabletsupport@timeoutchicago.com with your comments, insights and suggested improvements. We will review every comment and do our best to follow up and address your concerns and ideas about our iPad app.
